Website and Technical
1. Fill your cart by clicking the "Add to Cart" button for each product you want to order.
2. Click the Cart icon to review your order.
3. You can increase or decrease the quantity of an item with the + and – buttons.
4. Delete the items in your cart by clicking "Remove".
1. On the main page, click on the category of your choice.
2. Click an item to view it.
3. Choose your size. Then click "Add to cart".
4. Click the basket icon.
5. Check your order and click "Payment".
6. Fill in the requested information.
7. Don't forget to use your discount code, if any.
8. Choose your shipping method.
9. Proceed to the payment method.
10. You have successfully ordered from our website!
We accept major credit/debit cards (Visa, Mastercard, American Express). All payment information entered on our site is confidential and secure.
When you choose İyzico as the payment method, you will be directed to the İyzico site to complete your order.
How can I use the discount code?
Can I change my order?
Can I cancel my order?
Can I change my order information? (Name, address, phone number)
Frequently asked question
Why haven't I received an order confirmation?
You can apply the discount code at checkout. Simply enter the code in the discount field. If the code does not work and you do not receive a message that the agreement has expired, please contact Customer Service for assistance.
Please always double check that you have placed your order correctly, sizes, colors, quantities and especially the address part. Due to our short processing time, we are unable to make sure it will be possible to exchange your order.
You can contact us via our e-mail address email@example.com or our WhatsApp line at +90 530 889 50 34.
For cancellations, you can contact us at firstname.lastname@example.org.
You can only make changes before starting the process. Unfortunately we are unable to make any changes once your order has been processed. Be sure to always double-check your information before placing an order.
You should receive a confirmation email as soon as you make your payment. If you are not informed, contact customer service.
If an item is too small or too large, you can change the size by following the instructions on the form provided with the order.
Please take a photo of the package your product came in (quantity, weight and address must be visible) and the product itself. Send us the picture at email@example.com with a brief description of the problem. In this way, we can clearly see the damage and offer you the best solution.
Please take a picture of the package your item came in (quantity, weight and address must be visible). Along with a brief description of the problem
Send the picture to us at firstname.lastname@example.org . In this way, we can contact the cargo company and solve your problem as soon as possible.
Please take a photo of the package your product came in (quantity, weight and address must be visible) and the product itself. Send us the picture at email@example.com with a brief description of the problem. This way we can solve the problem as soon as possible.
Returns and Refunds
You can send the product to us by checking the Return box on the Return and Exchange Form that comes with the package and following the instructions in the form.
We will send you a confirmation email when we receive your return. After your return has been approved, please allow 3-10 business days for the refunded amount to appear in your account.
You can send it to us free of charge by using our shipping code on the Return and Exchange form that comes with the package.
However, once the exchanged product is requested to be returned, the return shipping fee is deducted from the amount to be refunded.
If you receive a defective product, you are entitled to a new one, subject to availability. If the item is no longer available, you will receive a full refund for that item.
If you have successfully canceled your order, the refund will be processed to your debit card, credit card within 3 to 10 business days.
You can place an order and add or choose a different shipping address. Unfortunately, we do not offer gift wrapping.
Delivery and Tracking
All orders are processed within 2-7 business days. Please note that we do not deliver on weekends or holidays.
Orders are packed and shipped as soon as possible, usually within 1-7 days of placing your order.
Domestic deliveries usually arrive within 2-7 business days after the order has been shipped.
We do everything we can to ensure your order is delivered on time. However, severe weather conditions, service interruptions, etc. We cannot be held responsible for circumstances beyond our control, such as
If your order has been prepared and shipped, a tracking number and link will be sent to the e-mail address you used when creating the order.
In some cases, the Tracking e-mail falls into the Promotion folders.
It varies according to the order density.
Our business partner in delivery is UPS Turkey.
If the question you are wondering is not here, you can contact us via info@cupsofpleasure e-mail address or our WhatsApp line at +90 530 889 50 34.