Returns Guidelines

Exchange / Return Address and Return Code

• Cups Of Pleasure - Yenibosna Merkez Mah. Yildirim Beyazid Cad. Neval Sok. Unal Business Center No:6 Floor 6, 34197 Bahcelievler/Istanbul
• Cargo change / return code: “YA6251” - (This code should be given to UPS Cargo authorities with your package)
• While delivering your package to the cargo company, we recommend that you request a cargo tracking number.
  You can follow the process by doing the process.
• Your transactions will be completed within 2 business days after your package reaches us and an information mail will be sent to you automatically.

If you want to change or return the product / products you bought;

• By filling out the form that comes with your package, you can send the product to the above-mentioned address free of charge with the UPS Cargo exchange/return code within "15" days from the receipt of the product, and you can make the exchange / return process.
• You can request a courier to your address on the "www.ups.com.tr/kuryecagir" website or you can leave your package at one of the nearest UPS Cargo branches.
• If you want to send with a different cargo company, unfortunately, we cannot cover the cost of the packages sent because we do not have an agreement with a different cargo company.
• If the Product/Products sent for exchange is not available in stock, your order will be automatically canceled by our system, a refund will be made and an information e-mail will be sent to you automatically.
• If the products reach us in a used, worn, washed condition, in this case, we cannot perform the Exchange / Return process.
• For more information: info@cupsofpleasure.com